Question 1

How to turn on/off automatic backup

Accepted Answer

Enter the page by clicking Automatic Backup in the personal center of the APP on your mobile, then you can turn on/off the automatic backup function at any time. When automatic backup is turned on, you can back up your local albums anytime, anywhere, and you will not need to worry about file losses.

Question 2

How to backup videos automatically

Accepted Answer

Touch [Automatic Backup] in Personal Center on the mobile app to enable or disable the automatic backup function. The automatic backup function is now only available to TeraBox Premium. Give the free 7-day Premium a go or subscribe to Premium in Personal Center to enjoy even more privileges.

Question 3

Are the photos/videos backed up in their original quality

Accepted Answer

Photos and videos are backed up in the original quality without compression, please back up with ease.

Question 4

Where are the backuped photos/videos

Accepted Answer

The automatic backup function is now only available on the mobile app. Touch the [Album] tab to view your backed-up photos and the [Videos] tab for your backed-up videos. To view backup progress, touch the Upload List [↿⇂] in the upper right corner of the home screen and select the Upload tab.

Question 5

File lost

Accepted Answer

TeraBox absolutely protects the data and privacy security of your files.
1. Please check whether your files are stored in this account since an email address may correspond to multiple accounts. Please distinguish between a TeraBox account and accounts linked with a third party such as Google, Facebook, and Apple.
2.Please confirm whether the lost files have been deleted by mistake. The deleted files can be recovered in the Recycle Bin within 10 days.
If the above answer does not solve your problem, please go to the user feedback page and attach a screenshot of the problem. We will locate and solve the problem as soon as possible.

Question 6

Upload/download speed slow

Accepted Answer

1. It is recommended that you check the network first. If there is no problem, re-enter the APP and try again.
2.TeraBox's upload/download speed depends on network conditions and current user numbers. It is faster when there are fewer users.
3.Become TeraBox Premium and you will enjoy high-speed channel specially for PremiumIf the above answer does not solve your problem, please go to the user feedback page and attach a screenshot of the problem. We will locate and solve the problem as soon as possible.

Question 7

Upload / download failed

Accepted Answer

It is recommended that you check the network first. If there is no problem, re-enter the APP and try again.
If there is still a failure to upload / download, please go to the user feedback page and attach a screenshot of the problem.We will locate and solve the problem as soon as possible.

Question 8

Upload limitations on the web

Accepted Answer

Due to browser limitations, users can upload up to 300 files equaling 4 GB in total at a time on TeraBox Website. This restriction does not apply to TeraBox's PC client. The size limit for an individual file being uploaded is 4 GB for nonmembers and 20 GB for Premium users. Premium users are also entitled to 2048 GB of ultra-large storage space. To download the TeraBox client, please go to our site's homepage or click the following link: https://www.dubox.com/terabox-cloud-storage-for-pc-free-download.

Question 9

Unable to download videos to local storage

Accepted Answer

1. Please make sure the file name does not contain any unsupported characters. After verifying the network, restart the app and try again.
2. App specifications do not currently allow for iOS phone users to download videos over 200 MB to local storage.If the above answer does not solve your problem, please go to the user feedback page and attach a screenshot of the problem.We will locate and solve the problem as soon as possible.

Question 10

How to watch videos/photos offline

Accepted Answer

Select the file you want and touch Download. After the download has finished, touch the Offline tab in the File List to view the file. You will then be able to view the files under the Offline tab even when the network is not available.

Question 11

How to share files

Accepted Answer

Method 1: Select the file you want and then touch [Share]. You can share the file by sending emails and generating links.Method 2: On the Share page, touch + to select a file and share it.After sharing, touch[My Share] in Personal Center on the mobile app to view / edit the sharing status of the file.

Question 12

How to cancel file sharing

Accepted Answer

Click My Sharing page in the personal center of the mobile client, select the target file and click Cancel Sharing.

Question 13

File sharing failed

Accepted Answer

1. It is recommended that you check the network first. If there is no problem, re-enter the APP and try again.
2. Confirm the compliance of local laws of the files.TeraBox strictly prohibits the spread of pornographic / vulgar / copyright infringement and other bad information.If the above answer does not solve your problem, please go to the user feedback page and attach a screenshot of the problem.We will locate and solve the problem as soon as possible.

Question 14

What are the Premium benefits

Accepted Answer

Currently TeraBox Premium has privileges including:
2T super large space
Automatic video backup
High speed download channel
Video multi - speed play
Free of advertising
Video definition selection
Extracting from the Cloud
20G large file uploading
Unlimited coffer storage
Batch saving of 50, 000 files using sharing function
Extension of file retention in the Recycle Bin to 30 days
……
More functions are being developed
A 7 - day free trial for Premium is available.Welcome to join TeraBox Premium to unlock more privileges.

Question 15

How to purchase Premium benefits

Accepted Answer

Click Premium in Personal Center in app, then choose to get a 7-day free trial or to get monthly/quarterly/annual Premium membership.Go to the Premium page on the TeraBox website or the PC client to select the product that’s right for you. As a new user, you will enjoy 7 days of Premium privileges for free. Please go to the Premium page for trial & subscription.

Question 16

Impact of Premium expiration

Accepted Answer

If you do not renew Premium after it expires, you will not be able to continue to enjoy various benefits such as 2TB large space and automatic video backup.If the space capacity is full after Premium expires, you will not be able to continue uploading files. Files saved in the cloud are not affected.

Question 17

How to cancel Premium

Accepted Answer

If you have purchased TeraBox Premium on the mobile app, you can cancel the automatic renewal in your app store. To cancel the Premium program subscribed on TeraBox Website, manage your subscription in Personal Center. Meanwhile, you are welcome to make suggestions on our products. We value your suggestions and will continue to optimize TeraBox.

Question 18

How to change automatic renewal

Accepted Answer

If you have subscribed to Premium on our website, you can unsubscribe and make your payment with another bank card. If you have subscribed on the app, you can change your payment method in the AppStore or GooglePlay Settings

Question 19

No registration verification email received

Accepted Answer

1.Please check that the mailbox you entered is correct. Pay attention to the letter case.
2.Please check if the verification email is in the promotion mailbox / trash.If you do not receive the email after 5 minutes, please click resend.
If the above answer does not solve your problem, please go to the user feedback page and attach a screenshot of the problem.We will locate and solve the problem as soon as possible.

Question 20

Registration verification email link is expired

Accepted Answer

If it shows expired/invalid when you click on the verification email, there may be two problems:
1. Please confirm that the email is still within the validity period of 24 hours.If it has exceeded 24 hours, please resend a verification email
2. If you can't open the link by clicking it, please copy the link address and open it with a browser.
If the above answer does not solve your problem, please go to the user feedback page and attach a screenshot of the problem.We will locate and solve the problem as soon as possible.

Question 21

Cannot log in with Google/Facebook/Apple

Accepted Answer

Please distinguish between TeraBox account and third-party accounts like Google, FB and Apple. For Google/FB/Apple accounts, please log in at the third party portal.If the above answer does not solve your problem, please go to the user feedback page and attach a screenshot of the problem. We will locate and solve the problem as soon as possible.

Question 22

Forgot your password?

Accepted Answer

1. Please confirm that you are logging in to the account registered in TeraBox. For Google/FB/Apple accounts, please log in at the third party portal.
2. If you want to change your password, please click Forgot your password on the login page, check the email and follow the prompts to change the password.

Question 23

It shows that the account is unregistered

Accepted Answer

1.Please confirm whether the account is registered or not.
2.Check that the letters are spelled correctly in both upper and lower case
3.Please distinguish between TeraBox account and third - party accounts like Google, FB and Apple.For Google / FB / Apple accounts, please log in at the third party portal.
If the above answer does not solve your problem, please go to the user feedback page and attach a screenshot of the problem.We will locate and solve the problem as soon as possible.

Question 24

The mailbox does not support registration

Accepted Answer

At present, TeraBox only supports the following mailbox registration, other mailboxes are not supported

Question 25

The difference between TeraBox account and third-party account

Accepted Answer

1. A TeraBox account refers to the account registered by the user with email address and mobile phone number
2. A third - party account refers to an account that logs in with a Google, Facebook, or Apple account.After successful login for the first time, a TeraBox account will be automatically registered.But after that, user still needs to log in with a third - party login method.
3. Tips: the account registered in TeraBox and the account logged in at the third party portal are two different accounts.
If the above answer does not solve your problem, please go to the user feedback page and attach a screenshot of the problem.We will locate and solve the problem as soon as possible.

Question 26

Video / image preview failed

Accepted Answer

It is recommended that you check the network first. If there is no problem, re-enter the APP and try again.If the above answer does not solve your problem, please go to the user feedback page and attach a screenshot of the problem. We will locate and solve the problem as soon as possible.

Question 27

How to use remote uploading

Accepted Answer

You can paste resource website links, links shared by friends (HTTP、HTTPS、Magnet format), or BT files to remote upload. After parsing, you can download them to your TeraBox cloud disk and watch them online. For details, please check the tutorial.

Question 28

How local cleanup works

Accepted Answer

The uploaded pictures and video files of TeraBox are compared with the files stored in the mobile phone, then the duplicate files are deleted and the memory of the mobile phone is released. TeraBox strictly protects the will and privacy of users and ensures data security and compliance.

Question 29

How to restore files on your phone

Accepted Answer

If you have saved your file to TeraBox, select [Files] tab and locate the one you want, and then click [Download] to download it to your phone. You can also check out TeraBox's official YouTube channel for the specific operation procedure.

Question 30

How can I participate in/access the activity

Accepted Answer

Go to the TeraBox app, tap your avatar, and select Welfare Center. This is where you can participate in the activity.

Question 31

Why can't I access/participate in the activity?

Accepted Answer

Some activities are open to only a few users. You have already enjoyed the benefits of this activity and do not need to participate in it. For any questions you might have, please leave a message or write us at activity@dubox.com

Question 32

Why did I not receive a reward after accomplishing the task?

Accepted Answer

Rewards are not sent automatically. Please select the Claim button to accept your reward. Once the activity is over, rewards cannot be collected by users who did not participate in the activity or who failed to accept their reward in a timely manner. For any questions you might have, please leave a message or write us at activity@dubox.com

Question 33

Insufficient phone local space

Accepted Answer

TeraBox provides users with large storage space in the cloud, but it can not expand the local capacity of the phone.If there is insufficient space on your phone, you can consider uploading more local files to TeraBox. You can view or download files on TeraBox at any time.

Question 34

Account Cancellation

Accepted Answer

TeraBox always regards user data security as its top priority, and TeraBox has no right to access user data. Therefore, for the security of your account, you can delete the uploaded data by yourself after logging in to your account. I hope my reply can help you, thank you.

Question 35

How TeraBox keeps your data secure

Accepted Answer

TeraBox always regards user data security as its top priority. We store metadata and file data separately, and sensitive signs are desensitized using encrypted digital methods. Encrypted transmission is used in both uploading and downloading to prevent others from peeping. The content saved by the user can only be seen by the user himself. We protect your cloud data with all the industry-leading storage capabilities and technologies we have

Question 36

How to view associated accounts

Accepted Answer

Touch the icon in the upper left corner to enter Personal Center on the mobile TeraBox app. Touch Switch Account to manage your accounts.

TeraBox Help and feedback

Automatic backup

File storage and transfer

File Sharing

TeraBox Premium

Log in and sign up

Common functions

Activity Information

TeraBox Webmaster Center

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